Program: 13:30 - 14:45 hours
BREAK OUT SESSIONS I
Special menu of sessions provided by your Peers (main) and Experts (limited) including panel discussion plus theme focused Roundtables sessions hosted by the Partners.
PEER / THEME SESSIONS
# 1.: "Learn how Aviapartner IT continuously strives to find a balance between Agility, Costs and Service level in an environment where IT is mission- and minute-critical."
Today's aviation industry is hectic and highly competitive, putting pressure on costs at the one hand but also requiring agility and customer service on the other hand. Aviapartner is one of the leading independent providers of ground handling services across 35 airports in 5 European countries. IT is mission critical for Aviapartner: the operational processes are supported by a complex application landscape and a lot of these applications are minute-critical.In order to cope with these challenges, Aviapartner has a multivendor IT outsourcing strategy, and focuses on cost control, continuous service improvement and innovation.
Speaker: Toon Martens, CIO Aviapartner Holding NV.
# 2.: "Beyond Savings."
"It all started a couple of years ago when we discovered that the existing ICT outsourcing concepts (first and second generation outsourcing) no longer met changing business requirements in terms of quality, costs, flexibility, agility and - may be most important - resulted in poor customer satisfaction. The need for change was evident and the concept of third generation outsourcing was developed.
Speaker: Frank Schlechtriem, Category Director ICT, DSM.
EXPERT SESSIONS
# 3.: "Strategic sourcing and the new role of IT in a Cloud world."
Today IT is at a crossroad where cost pressure and increased demand drives IT organizations to move to new delivery models as current models are unsustainable to support today's business world. IT organizations need to become more agile and use new solutions like cloud to become more successful and move from a delivery organization to a broker of information services, delivering innovation and value to the business.
Speakers & Host: Koen van de Biggelaar, Principal, Cloud Strategist & Peter van Tilburg, Senior Manager, Cloud Lead, Accenture.
# 4.: "7 reasons why distributed agile development is not such a good idea...but in the end it is the only way to go. Practice meets theory."
Print is shrinking and online is growing. Telegraaf Media Groep is transforming from a publishing company to a media company, requiring a fast time to market. At the same time it is becoming even more difficult to define projects upfront as requirements change constantly. Is distributed (nearshore) Scrum the answer to fast time to market against reasonable costs? Are the expected benefits indeed realized? What are the success factors and pitfalls of a distributed Scrum approach?
Speaker: Ted van Dongen, Director Media Technology, Telegraaf Media Groep.
Host: Jan Dolinaj, Development Director, Levi9 Global Sourcing.
ROUNDTABLE SESSIONS (ON INVITATION ONLY!)
# 5.: "Secure Sourcing 2.0 from a Cyber security perspective."
When you outsource your business processes, your data, your infrastructure, your workplace et cetera, you outsource significant and critical elements of your business. Then security is and always will be mission critical. Now we have new and challenging business models all around us, threatening well established organizations like never before but also creating new possibilities for growth for the widest array of organizations, again like never before. Security within outsourcing presents an even bigger challenge these days as interconnectivity increases between organizations, partners, suppliers and customers, mobile computing and 'bring your own device' are revolutionizing the workplace; meanwhile complexity in the digital world continues to grow, while the Cloud still feels ‘somewhat cloudy' to many. Challenging to say the least. Therefore let's clear the sky on the important and challenging security demands of outsourcing for organizations and talk with CSC Director of Cyber security EMEA Nick Hopkinson on Secure Sourcing 2.0.
Speaker: Nick Hopkinson, Director of Cyber security EMEA, CSC.
Host: Herman Levert, Business Development Director Netherlands, CSC.
# 6.: "Strategic Sourcing => Agile Sourcing => Cloud Sourcing!"
Today's challenge for your business is to innovate and be(come) agile. This means that Sourcing needs to be defined along these lines to be able to support and drive your business! We also see strong focus on developments of the Cloud also driven by innovation and agility to support consumerization of IT. So what's the link? Do these two come together and what does the Cloud bring to your Sourcing Strategy? Only by understanding the strategic meaning of the Cloud, IT will be possible to make use of the Cloud - a new paradigm for service delivery- in your Sourcing Strategy. Will the Cloud be able to make sourcing a flexible way of using resources, enabling rapid innovation and therefore key in every kind of Sourcing Strategy?
Speaker: Michiel de van der Schueren, Chairman of SaaS-Cloud Network, ICT Office.
Host: Fedor Hoevenaars, Area Vice President Verizon Business.
# 7.: "IT governance within public organizations."
In discussions with other CIOs of departments and implementing organizations, we regularly get questions about our 'IT Governance' experience. Nearly all organizations have outsourced the management and development of their IT (or a part thereof) and sometimes other services to external parties. The process of outsourcing in most cases involves several suppliers, which makes management even more complex. The issue now is how you can organize your internal department(s) so that the supply of these services remains controllable and reliable. The continuity of your primary processes stands or falls with the reliability of these external services. In practice, managing, setting up management systems and the internal and external steering seem to be very obstinate subjects. Mutual exchange of experience appears to be a good means for initiating ideas about design and improving the IT. During the round table meeting at the convention we will share experiences with each other and offer a platform for a discussion about IT Governance.
Speaker & Host: Nico Boot, Executive VP at KPMG EquaTerra.
# 8.: TBC.
Speaker & Host: TBC.
Program: 15:30 - 16:45 hours
BREAK OUT SESSIONS II
Special menu of sessions provided by your Peers (main) and Experts (limited) including panel discussion plus theme focused Roundtables sessions hosted by the Partners.
PEER / THEME SESSIONS
# 9.: "Horses for Courses."
Right sourcing vs. One size fits all. In this presentation Bert Heskes will demonstrate the benefits of a multi sourcing model above single sourcing. Ultimately, the IT landscape will become so diverse and dispersed that not one single outsourcer can provide the right level of services on all counts. Will this mean the end of the Dinosaur companies or can they make the change and use their dominant position to their advantage?
Speaker: Bert Heskes, Manager Information Management, Arbo Unie.
#10.: "Creating a win-win Business Process Outsourcing partnership."
Business are more and more considering Outsourcing of Business Processes in order to become more agile, lower costs and increase the quality of delivery to respond to the changing business needs. Infosys focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to their clients through reduced costs, ongoing productivity improvements and improved business metrics. Enterprises like Philips (Electronics) and Springer (Media/Publishing) have outsourced business functions successfully many years ago and their experience is valuable for companies planning to enter into or are at initial stages of a BPO relationship. Mr. Jan Aernout and Mr. Joop van Niel will share their experiences and give guidance on how to establish a win-win environment for the business and the vendor.
Speaker: Jan Aernout, Senior Director, Manager BPO Competence Centre at Philips International & Joop van Niel, Director Finance at Springer Science and Business Media
EXPERT SESSIONS
#11.: "Outsourcing: for better or worse?"
Outsourcing of ICT started in the mid 80's of the 20th century. However, the sourcing concept itself is much older. After 25 years, outsourcing of ICT should have matured by now. To run outsourcing successfully we should have plenty of experience and know how. Yet, we are still learning from our mistakes. What are we overlooking? Why are we still struggling to get grip on outsourcing? This session gives some fundamental answers to these important questions that can make or break your future outsourcing strategy.
Speaker & Host: Albert Sprokholt, Research Director, Quint Wellington Redwood.
#12.: "Continuity of the Service Desk, flexible and effortless." (Presentation in Dutch only)
Presentation about a safe alternative to the popular, but much riskier outsourcing. Peter Klootwijk of PostNL will elaborate about his experience with co-sourcing. How you stay in control of your own Service Desk. A best practice about spending less effort in hiring the right specialists, coaching on the job, commitment and a high degree of flexibility. What can a guaranteed right degree of occupation, with quick up- and downscaling possibilities, mean for an organization as PostNL.
Speaker: Peter Klootwijk, Manager End User Support PostNL
Host: Ramon Kinneging, Sales Manager, Brunel IT
ROUNDTABLE SESSIONS (ON INVITATION ONLY!)
#13.: "The CIO challenge of managing sourcing in the cloud."
CIOs will need to understand the full implications of sourcing commoditized services from the cloud. They will need to secure effective governance arrangements, understand the interoperability requirements and consider the alternatives for service delivery of the retained organization. Real benefits can only be achieved if the CIO gets the governance, architecture and service delivery right from the beginning.
Speaker: Mark Griep, Member of PA´s Management Group, PA Consulting Group.
Host: Marco van Lieverloo, Sr. Sales Director, CA Netherlands.
#14.: "Cloud computing & information management."
Cloud computing is generally been seen as a specific form of outsourcing. Advantages: scalability, flexibility in costs and faster and easier access to applications and data. Also when it comes to managing information and documents the cloud is proving its usefulness.
The roundtable session ‘Cloud computing and information management' has, among other topics: availability, security and dealing with unstructured information on the agenda. Besides an inventory of the challenges and opportunities, the meeting also has a practical approach. It will look ahead to an extensive investigation into the theme, conducted by Ricoh.
Speaker & Host: : Claude Roman, Director of Strategic New Business Development, Ricoh
#15.: "The convergence to the Cloud."
Cloud is a valuable building block which will be part of any modern outsourcing agreement. The characteristic of cloud are: on-demand, fast delivery, standardization, resource pooling, elasticity and pay per use. An attractive delivery model but with a great challenge, namely the move of the appropriate workloads from a complex and diverse IT landscape towards a cloud environment, as well as the governance between the various delivery models.
Speaker & Host: Jan Van Groningen, IT Delivery Executive Benelux at IBM Global Services.